FAQ Topics:

Order Disclaimers and Policies for Outlaw Products

(Last updated September 2007)

Q. What if I wish to ship to an address other than my billing address?

A. If you are requesting that your order be shipped to an address other than the billing address on your credit card, this alternate ship-to address MUST be recorded with your credit card company PRIOR to placing the order. Your order WILL NOT be processed if this address has not been recorded with your credit card company. Please call the toll free number on the back of your card to record this alternate address. This toll-free number must be included in the special instructions box on our order form. Please understand that these steps are necessary in order to protect all of our customers from credit card fraud.

Q. Do I have to sign for my items?

A. Yes, a signature is required for all shipments over $100.

Q. Why are cables not included in your 30-day trial period?

A. Cables are FINAL SALE and are NOT RETURNABLE even when included in a package with other electronics. If you return a multiple-product package, you will only be credited for the non-cable portion. We hope you understand that our cost structure for cable fulfillment makes it impossible for us to offer a return option and still make these cables available at such an excellent value.

Q. How are returns handled for products other than cables?

A. Please note that should you decide to return an item for refund, you MUST contact a customer service rep at 866-OUTLAWS and request a RETURN AUTHORIZATION (R/A) #. Returns received without an R/A # will result in credit delays and a 10% restocking fee. When a product is properly returned under our 30-day money back guarantee, we will refund you the purchase price for that product(s) and we will arrange for return shipping at our expense. Exceptions to this policy apply to Free-Shipping Promotions. All purchases that qualify for a Free-Shipping Promotion will be refunded the purchase price less the cost of ground shipping. An Outlaw Customer Service Representative will provide you with a return shipping label(s) at no charge. In order to receive a full refund, all packing materials and accessories must be included with the original product return. The value of any missing items will be deducted from the credit amount on all returns. Refunds for refused or undeliverable shipments will result in a 10% restocking fee as well as the original cost of shipping the product will be deducted from the final credit.

Q. What happens if I only wish to return part of a combo deal?

A. If you order a discounted combination package such as a pre-amplifier/amplifier combination and return one of the bundled products for credit, any package discount will be DEDUCTED from your refund amount.

Q. Are shipping prices different for me if I live outside of the contiguous US?

A. Shopping cart shipping prices are valid in the contiguous United States ONLY. Additional charges such as, brokerage/duty and taxes will apply on all orders shipped OUTSIDE the United States and are the responsibility of the customer. Please contact Outlaw Customer Service (866-OUTLAWS) for pricing on shipping costs to all destinations OUTSIDE the contiguous United States. For estimates on local brokerage/duty and taxes, please contact UPS/Customs directly.

Q. Will I be charged tax on my order?

A. All orders shipped to a Massachusetts address will be charged 5% Sales Tax.

Q. What happens if there is an error on the website with regards to product pricing?

A. Despite our best efforts, there may be times that the information on our website regarding a product, its pricing or availability is incorrect. Outlaw Audio does not guarantee that the information on our site is 100% error free. We reserve the right to correct any errors or discrepancies at our own discretion without notice. In the event that an order is placed containing any error or inaccuracy Outlaw Audio reserves the right to refuse or cancel the order. If an order is cancelled after it has been charged, we will issue a full refund for the purchase price.